Frequently Asked Questions
Welcome to the luxurysuitbrands.com FAQ section. Whether you are shopping for your first tailored suit or adding to a well-curated wardrobe, we understand that you may have questions about our products, sizing, ordering process, and more. Below you will find answers to some of the most commonly asked questions to help make your shopping experience as seamless and enjoyable as possible.
1. What types of men‘s apparel does luxurysuitbrands.com offer?
We offer a comprehensive selection of men’s tailored and casual clothing designed for the modern gentleman. Our product range includes suits, tuxedos, sportcoats, dress shirts, dress pants, overcoats, vests, and ties. In addition to formal wear, we also carry sportswear, sweaters, belts, socks, underwear, and a variety of accessories to complete your look. Whether you need a classic business suit, a sharp tuxedo for a special occasion, or casual weekend attire, we have you covered.
2. Do you offer suits and clothing in extended sizes?
Yes. We believe that every man deserves to look and feel his best, which is why we offer a wide range of sizes including Big & Tall options. Our extended sizing ensures that you can find the perfect fit regardless of your body type. Many of our suit and sportcoat styles are available in both regular and Big & Tall sizes, so you never have to compromise on style or comfort.
3. What suit collections are available?
We carry several distinguished suit collections, each crafted with a focus on quality and timeless style. Our collections include the 1905 collection, the Traveler collection, the Traveler Tech collection, and the Reserve collection. Each collection offers both ready-to-wear and custom options, including suit jackets, sportcoats, trousers, shirts, and sweaters. Whether you prefer a classic silhouette or a more contemporary cut, you will find a collection that suits your personal style.
4. Do you offer custom or made-to-measure suits?
Absolutely. We understand that every man has a unique build and personal style preferences, which is why we offer custom suiting programs. Our custom options are available within select collections, allowing you to choose from a variety of fabrics, fits, and design details to create a suit that is truly your own. From the lapel style to the number of buttons, you can tailor every aspect of your garment to your exact specifications.
5. How do I find the right size when shopping online?
Finding the right size is essential to looking your best. We provide detailed size guides on our website to help you determine your correct measurements. These guides include instructions on how to measure your chest, waist, inseam, and other key areas. For shoes and accessories such as belts, ties, and hats, we also offer specific sizing information to ensure a proper fit. If you have any questions about sizing, our team is always available to assist you.
6. What fabrics are used in your suits and clothing?
We take great pride in the quality of our materials. Our suits and garments are crafted from a variety of premium fabrics, including wool, linen, and blended fabrics designed for comfort and durability. Many of our pieces feature fabric technologies that provide stretch, breathability, and wrinkle resistance, making them ideal for both travel and everyday wear. Whether you are looking for a lightweight linen blend for warmer weather or a classic wool suit for year-round versatility, you will find options that meet your needs.
7. What is the TravelerCrease® feature?
The TravelerCrease® is a permanent crease option available for our dress and casual pants. This feature keeps your trousers looking sharp while you are on the move, lasts the life of the garment, and remains crisp regardless of weather conditions. It is designed to withstand washing, dry cleaning, and normal wear and tear, so you can always look polished without the hassle of constant pressing.
8. Can I have my trousers altered or hemmed?
Yes. We offer trouser hemming services to ensure your pants fit perfectly. You can choose to have your trousers cuffed or plain hemmed based on your preference. To determine your desired length, simply take a favorite pair of dress trousers, lay them flat on a table, and measure from the top of the waistband to the bottom of the trouser leg. This measurement will help us deliver the exact length you need.
9. Do you offer monogramming services?
Yes, monogramming is available for select items. Adding a personal touch to your garments makes them uniquely yours and is a thoughtful way to elevate your wardrobe. Please note that monogrammed items are considered final sale and cannot be exchanged or returned. We recommend double-checking your personalization details before placing your order to ensure complete satisfaction.
10. What payment methods are accepted?
We accept a variety of payment methods for your convenience. These include major credit cards such as Visa, MasterCard, American Express, and Discover, as well as PayPal and Apple Pay. We also accept gift cards as a form of payment. Please note that Apple Pay is not currently accepted for Buy Online, Pick-up in Store orders or international orders.
11. How do I use a promotion or coupon code?
Promotion and coupon codes are a great way to take advantage of special offers. To redeem a code, simply enter it in the coupon code box located on your shopping cart page. The code should be entered in capital letters, then select “apply” – the page will reload and reflect the appropriate discount. The coupon code box is also available under the Order Summary on the checkout page.
12. Do I need to register an account to place an order?
No, you can place an order as a guest without registering. However, becoming a registered member offers several benefits that enhance your shopping experience. These include faster checkout with saved shipping and billing information, access to your complete order history, the ability to check order status online, a saved shopping cart, exclusive member-only offers, and the convenience of shipping items to multiple addresses. Registration is free and only takes a moment.
13. How do I track my order?
Once your order has been shipped, we will send you a tracking number via email. You can use this number to monitor your package‘s journey to your doorstep. If you are a registered member, you can also view the status of your current order directly from your account dashboard.
14. What is your return and exchange policy?
Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return or exchange it within a reasonable period from the date of purchase. Returns can be processed by mail. Please note that custom-made and monogrammed items are not eligible for return or exchange. When returning items that were purchased with a discount, the discount applied to those items will be forfeited, and our standard return policy will apply to the remainder of the purchase.
15. Do you offer gift cards?
Yes, we offer both physical Gift Cards and eGift Cards. Gift Cards are plastic cards sent via postal mail in a gift envelope, while eGift Cards are delivered via email. Both can be redeemed online, through our catalog, or in our retail stores. To redeem, simply enter the 16-digit code and 4-digit PIN during checkout. Gift Cards have no expiration date and no fees are associated with their use or inactivity.
16. Is there a loyalty or rewards program?
Yes, we offer a rewards program that allows members to earn benefits on their purchases. You can join the program online or at any of our locations nationwide. Members enjoy benefits such as free standard shipping on all orders. Rewards certificates are issued periodically and can be used toward future purchases. Please note that rewards certificates have a validity period and must be used before they expire.
17. What if I have a question that isn‘t answered here?
We are here to help. If you have any additional questions about our products, sizing, ordering process, or anything else, please do not hesitate to reach out to our customer service team. We are committed to providing you with the assistance you need to make your shopping experience exceptional.